In-house average weekday ridership for August was 2,695, up by 18.54% from last year. Supplemental providers average weekday ridership was 217, down by -9.94%. Combined in-house and supplemental providers average weekday ridership was 2,912, up by 15.81%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 18,160 boardings, up 13.51% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 93.10% for August. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 94.24%. On-time performance for trips with a desired arrival time was 66.97% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 87.77% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of August, Handi-Van operated 66,573 trips including 5,683 trips that were longer than one hour in trip time. The analysis found that 75.44% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 480 or 0.72% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 79.75% for August, down by -8.24% from last year.
Over the month of August, reservationists answered 32,784 calls. Of those calls, 51.89% were answered within 5 minutes.
| August FY2023 |
August FY2022 |
August FY2019 Pre-COVID |
% Change FY 22 to 23 |
2 Month FY2023 |
2 Month FY2022 |
2 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 79,675 | 66,483 | 97,556 | 19.84% | 152,601 | 134,441 | 197,933 | 13.51% | 1,197,533 | |
| Average Weekday Ridership | 2,912 | 2,514 | 3,878 | 15.81% | 2,862 | 2,531 | 3,872 | 13.08% | 3,856 | |
| Unique Riders During the Month | 4,885 | 4,520 | 5,721 | 8.08% | 4,837 | 4,562 | 5,769 | 6.03% | 5,810 | |
| Cost per Revenue Hour | $105.79 | $106.65 | $92.59 | -0.81% | $109.08 | $105.63 | $89.81 | 3.27% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.47 | $57.49 | $40.93 | -7.00% | $55.41 | $56.56 | $39.85 | -2.03% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.26 | $7.34 | $6.19 | -1.02% | $7.47 | $7.21 | $5.94 | 3.54% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 1.98 | 1.85 | 2.26 | 6.65% | 1.97 | 1.87 | 2.25 | 5.41% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.02% | 2.98% | 4.57% | 0.04% | 2.93% | 3.00% | 4.29% | -0.07% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.69% | 78.27% | 74.84% | 0.42% | 79.08% | 78.49% | 75.36% | 0.59% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.15% | 1.41% | 2.18% | -0.26% | 1.19% | 1.39% | 2.23% | -0.19% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.04% | 0.12% | 0.00% | 0.04% | 0.04% | 0.13% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 93.10% | 96.04% | 86.35% | -2.95% | 94.01% | 96.72% | 87.35% | -2.72% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 94.24% | 97.45% | 88.53% | -3.21% | 95.20% | 98.11% | 89.58% | -2.91% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.29% | 0.05% | 1.00% | 0.24% | 0.18% | 0.06% | 0.88% | 0.12% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 66.97% | 66.03% | 58.20% | 0.94% | 67.18% | 64.92% | 58.90% | 2.26% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 75.44% | 82.41% | 68.41% | -6.97% | 78.03% | 84.13% | 70.72% | -6.10% | 68.69% | 50% |
| Excessive Trip Length | 0.72% | 0.26% | 1.48% | 0.46% | 0.54% | 0.22% | 1.23% | 0.32% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.14% | 6.71% | 6.42% | -0.57% | 6.22% | 6.79% | 6.44% | -0.57% | 6.92% | < 5% |
| Advance Cancellation Rate | 18.77% | 19.54% | 25.66% | -0.76% | 18.91% | 19.53% | 23.77% | -0.62% | 23.11% | < 15% |
| Missed Trip Rate | 0.23% | 0.13% | 0.30% | 0.11% | 0.18% | 0.12% | 0.24% | 0.06% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 1.76 | 0.98 | 1.20 | 79.83% | 1.48 | 1.17 | 1.19 | 26.63% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 51.89% | 92.47% | 65.65% | -40.58% | 63.55% | 92.84% | 65.34% | -29.29% | 50.30% | 95% |
| Vehicle Availability | 79.75% | 87.99% | 89.25% | -8.24% | 80.43% | 88.13% | 89.43% | -7.70% | 86.16% | >= 80% |
